How do I access my account? +
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password? +
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog? +
Once you sign into your account, navigate the Catalog section in the top menu to access all of our videos.
Can I download videos to save them to my device? +
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you’re using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues? +
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address? +
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription? +
IMPORTANT NOTICE — APP STORE PURCHASES: Subscriptions purchased through third-party apps (Apple iOS, Android/Google Play, Roku, or Amazon Fire TV) MUST be canceled through the same platform used to purchase the subscription. RACEXR cannot cancel, modify, or refund subscriptions purchased through third-party app stores.
Canceling a Website Subscription: Sign in at racexr.com, click on the menu in the upper-right corner, select Billing, then Purchases & payments, select manage next to your subscription, and complete the cancellation process.
Roku: Cancel directly through Roku. Roku Support
Amazon Fire TV: Cancel through Amazon. Amazon Support
Apple iOS: Cancel through Apple. Apple Support
Android / Google Play: Cancel through Google Play. Uninstalling the app does NOT cancel your subscription. Open the Google Play Store, go to Menu → Subscriptions, select the RACEXR subscription, tap Cancel Subscription, and follow the on-screen instructions.
How do I change my membership plan or update my billing information? +
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your plan, click Manage Plan under the Membership section. To update billing, click Change Payment Method under the Payment Method section.
Why is my credit card being declined? +
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase is valid. Certain cards do not allow for recurring subscription billing, and may be denied.
What Apps does RACEXR have? +
