XR Help Center

How Can We Help?

Ask XR for an instant answer, fix the common things yourself in one tap, or reach a real person.

Ask XRInstant answers, any time. A person is one tap away.

Send Us A Message

A real person replies, usually within a day. You’ll get a link to follow the conversation and answer back.

Browse The FAQ

Every Question
WatchingWhere do I find races?Why is it buffering?Why does it say the race is blacked out?Why won’t it play on a VPN?3 more ›
TICKETS, SUBSCRIPTIONS And XR+What is XR+?Can I buy just one race?What does a SUBSCRIPTION include?Where are the races I bought?1 more ›
Billing And CancellingHow do I cancel my SUBSCRIPTION?I subscribed in an app. How do I cancel or change it?How do I change my card?Where are my receipts?3 more ›
Your AccountHow do I sign in?I forgot my password.How do I change my name or picture?Can I have two accounts with the same email?
Apps And TVsHow do I watch on my TV?How do I connect a TV app?How do I sign out a device?
For BroadcastersHow do I put my races on XR?How do broadcasters get paid?